At KENZSTORE, your satisfaction is our top priority. We are dedicated to providing premium-quality products and a seamless shopping experience from start to finish.

Return Period

You may request a return within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return, items must be:

  • Unused
  • Unworn
  • Unwashed
  • In original condition
  • With all packaging and tags intact

Non-Returnable Items

For hygiene reasons, the following items cannot be returned once opened:

  • Shawls
  • Scarves
  • Headwear

Additionally:

  • Sale items
  • Custom-made / personalized orders
    are not eligible for returns.

Return Shipping

Return shipping fees are the responsibility of the customer unless the item is faulty or incorrect.

How to Request a Return

Please email us at kenzstorecomau@gmail.com with the following information:

  • Order number
  • Item name
  • Reason for return

Refund Processing Time

Refunds will be issued to the original payment method within 5–7 business days after the returned item is received and inspected.